MartialQA scores 100% of your calls, chats and emails for the correct answer, not just a friendly tone, graded against your own knowledge base. We set it up, we run it, and your agents get coaching the same day. Built in South Africa, proven on a real support floor.
On your own calls. No cost, no obligation. You keep the report either way.
Most support teams manually review 1% to 5% of their conversations. Even then, scoring is inconsistent, and feedback reaches the agent days later, long after the moment to fix anything has passed.
The real cost is not tone. It is correctness. A warm, polite call that gives the customer the wrong answer still sounds like a good call, so it passes review and goes uncoached. In fintech, insurance, health, logistics and telecoms, a wrong answer is a refund, a repeat contact, a compliance exposure, or a lost customer.
Most QA grades how the agent sounded. We grade whether the answer was actually right, against your own knowledge base, then run it for you and prove it on your own calls first.
MartialQA is a managed service, not software you have to configure and babysit. Here is the whole engagement.
We build your scorecard and point our AI at your own public knowledge base, so "correct" means correct by your documentation, not our opinion.
100% of your calls, chats and emails, every category: tone, clarity, solution, problem-solving and compliance. Every day, no sampling.
Each agent and manager gets their scores and feedback the next morning, not in a quarterly review. Your managers do the coaching, we hand them exactly what to coach.
Higher answer quality and full visibility, without hiring or running a QA team.
Live in about 5 to 7 working days.
This is what sets MartialQA apart. We grade every conversation against your own knowledge base, so we can tell you when an agent gave an answer that was wrong or incomplete by your own documentation. That is the exact gap most QA tools miss, because they score sentiment and phrasing but never check the facts. The same goes for compliance: we check that every conversation follows the correct compliance route, the disclosures, verification steps and escalations your process requires.
Full-scorecard reasoning runs on every single conversation, so nothing gets skipped and no category gets dropped. Then it feeds a real loop: agent and manager both see the score and the coaching the same day, so quality actually moves.
Correct answers. Graded against your own knowledge base, not sentiment.
Complete answers. We flag partial and confidently wrong resolutions.
Correct compliance routes. Disclosures, verification steps and escalations, followed on every conversation.
Every conversation. Full-scorecard reasoning, no sampling, no dropped categories.
Coached fast. Agent and manager see the score and feedback the same day.
Correct answers, complete answers, coached fast. That is the outcome we manage for you.
An 87-agent South African operation, after two months of managed QA with MartialQA.
"I highly recommend MartialQA to ANY customer-support or sales driven organization seeking to boost the quality of their client phone interactions, where a calling script is used."
Dominic Meulemans, COO, African Safari Group
Read the full ASG storyQuality is the outcome, but the buying decision is money. This is what MartialQA replaces, and what it stops leaking.
Every uncaught wrong answer keeps costing you after the call: the refund, the repeat contact, the customer who quietly leaves. At a 2 to 5% sampling rate, over 95% of those are never even seen. The free audit puts a real number on this from your own conversations.
At a careful 15 minutes per review, covering everything by hand takes roughly one full-time reviewer per agent. Nobody staffs that, which is why sampling exists. MartialQA gives you the full coverage for R895 per agent, all-in.
Similar spend, but it scores how the agent sounded, not whether the answer was right. The expensive mistakes, the wrong answers and missed compliance steps, still pass review.
Assumes 21 working days and a careful 15-minute manual review, at R22 000 fully loaded per reviewer. Wrong-answer leakage (refunds, repeat contacts, churn) not included.
Run your own numbers →If your support answers carry financial, contractual or compliance weight, this is for you. Tap a card to see what we check.
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For contact centres running support on behalf of other brands. Prove quality to your clients with real numbers, account by account.
You run support for other companies and have to prove quality to your clients. Manual QA samples a fraction of conversations and cannot keep pace across accounts.
Whether agents gave the correct answer against each client's own knowledge base and standards, per account, across voice, chat and email.
100% coverage you can show clients with real numbers, a genuine edge when pitching for new accounts, and quality proven brand by brand.
Four five-star reviews from the teams we work with, all unprompted. We have never run a review campaign.
MartialQA has given us far greater visibility into the quality of our customer interactions than we had before. The reporting and QA insights have helped us identify trends and opportunities that would have been difficult to spot through manual reviews alone. The biggest positive for me has been the support from the team. They're responsive, proactive, and willing to engage on both technical and operational requirements.
MartialQA has been a game changer for both our consultants and our management team. Instead of spending hours manually reviewing calls, I can quickly identify where support is needed and focus my time on coaching, team development, and other strategic priorities. The standout feature is the AI Role-Playing Call Coaching. It creates realistic scenarios that allow consultants to practice handling objections, difficult conversations, and client concerns in a safe environment.
We have been extremely impressed with MartialQA and the exceptional support provided by Darren Swart. The tools are intuitive, effective, and have significantly enhanced our ability to monitor, review, and develop our team members. A fantastic product backed by outstanding service. We highly recommend MartialQA to any organization looking to improve quality assurance, coaching, and training outcomes.
Easy to navigate interface with a snapshot of how the team is doing, and I enjoy the automatic call reviews as that saves a lot of time. Reviewing calls has become much more efficient. Highly recommend it for anyone who wants to focus on improving their team through technology supported platforms.
Managed QA is the lead. Self-serve is there if you would rather run the software yourself.
We run your QA end to end. You get the outcome, not another tool to babysit.
The same scoring engine, run by your own team when you would rather drive it yourself.
Full details on the pricing page.
We will run a free, capped QA audit of your own recent conversations and show you exactly what your manual sampling is missing, including any wrong or incomplete answers, scored against your own knowledge base. You get a short report to keep. No cost, no obligation.
Book a free QA auditYour data stays private. Redactable sample, secure Google Drive, deleted within 14 days. POPIA compliant.